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Help and Support

Get quick access to help resources for NREL's high-performance computing (HPC) systems.

Support Contact Information#

HPC-Help@nrel.gov - Email for general HPC questions, technical troubleshooting, account requests, and software installation assistance. In the email, please include your username, the system name, project handle, and any information that will help us identify and troubleshoot the issue.

HPC-Requests@nrel.gov - Email for HPC questions related to allocation requests and to request increases/decreases to allocation units or storage.

Microsoft Teams#

Each system has a Microsoft Teams channel where users can collaborate and post questions. The Swift and Vermilion Team chats are one of the primary ways we communicate announcements and status updates for these systems.

We update the team channel members annually based on HPC project members. However, if we missed you and you would like to join, please use the following instructions:

Internal Users (NREL)
  1. In Teams, click on the "Teams" icon in the far left navigation bar.
  2. Click "Join or create a team" in the lower left corner.
  3. In the "Search teams" bar in the upper far right corner, type the name of the channel you need to join (e.g., "Vermilion" or "Swift") and hit return.
  4. Click Join.
External Users (Non-NREL)
  1. You will receive a welcome email from the team owner with information about the team. Click on accept.
  2. If you have never created a MS Office 365 account, you will be prompted to create one. If you already have a MS Office 365 account, login.
  3. The first time you log in, you will be prompted to set up Microsoft Authenticator or other authenticator app.
  4. From your mobile device, download and install the app from the Apple Store (for iOS) or the Google Play Store (for Android) and open the app.
    • On your mobile device, you will be prompted to allow notifications. Select Allow.
    • On your mobile device, click OK on the screen for what information Microsoft gathers.
    • Click Skip on the "Add personal account" page.
    • Click Skip on the "Add non-Microsoft account" page.
    • Click Add Work Account on the "Add work account" page.
    • Click OK to allow access to the camera.
  5. Going forward, anytime you login, you will get a prompt on your phone to authenticate.

Additional Resources#

HPC Website - Resources to get access to systems, basics on getting started with HPC, accounts and allocation information, and refer to our policies.

Computational Sciences Tutorials Team: Staff in the Computational Science Center host multiple tutorials and workshops on various computational science topics throughout the year, such as Visualization, Cloud, HPC, and others. The team has a calendar of the upcoming training schedule and past slide decks and recordings. Please use the above instructions if you would like to join the team.

Code Repository: The repository contains a collection of code examples, executables, and utilities. It is open for contributions from the user community.

HPC Office Hours: The HPC technical staff holds live office hours on alternating Tuesdays and Thursdays. Bring your HPC related questions for real-time discussion.